Welcome back to Next Step, Working with Clients.

ON THE DAY:

• Bring the list of questions that were prompted from yesterday!

• Get your food & refreshments ready.

• Close down all applications that use the internet.

• Turn your phone on to flight mode so you will not be disturbed. You will have time to check your messages during the breaks.

• Make sure the out of office emails are running.

You can log in to Training from 8:45am on Thursday 17th February, ready for 9:00am start.

Below is an outline for today.

09:00         Module 1 Set your Clients up for success

• Yes, we can help?

• Who are your clients?

• Easy & Achievable

10:00 Module 2 Assessing your Clients

• Current situation?

• What’s the problem?

• Reality check

11:00                                                   MORNING TEA  

11:15         Module 3 Managing Client expectations

• What does your Client want?

• Ready for change?

• Know what you do!

12:30                                                      LUNCH         

13:15          Module 4 Essential kit items

• Two ears, one mouth

• What to take   

14:00         Module 5 Boundaries, yours & your Clients

• Trust me, I’m a Professional

• Who are you to help?

• Protecting your Clients

15:00                                                      AFTERNOON TEA       

15:15         Module 6 Estimating time & charges

• Scope of the job

• Ability & budget

• Your availability 

15:50                                                      WRAP UP

16:00                                                       CLOSE               

ARE YOU READY? Here we go!

Click here to get into the meeting. You will need to enter this passcode 663643. See you shortly!